Privacy Policy

1. Introduction

North Padel Tour ("NPT", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application.

2. Information We Collect

2.1 Information You Provide

Account data: Email address, password (hashed), full name when you register
Profile data: Display name, gender, date of birth, location (country, state/province, city), phone number, profile photo
Padel preferences: Position preference, play style, communication style, timing preferences, timezone
Club data: Club name, address, contact information, logo, and banner images (if you register a club)
Payment data: Processed securely by Stripe; we store subscription status and payment references, not full card details

2.2 Information Collected Automatically

Usage data: Pages visited, features used, actions taken
Device data: Browser type, operating system, device identifiers
Cookies and similar technologies: Session cookies, preferences, analytics (see Section 7)
Push tokens: Device tokens for push notifications when you enable them

2.3 Information from Third Parties

OAuth providers: If you sign in with Google or Apple, we receive your email and name from that provider

3. How We Use Your Information

We use your information to:

Create and manage your account and profile
Provide matchmaking, ratings, rankings, and badge systems
Process event registrations and club subscriptions
Send transactional emails (account verification, password reset, event confirmations)
Send push notifications (match invitations, event reminders, if you opt in)
Generate AI-powered skill feedback and recommendations
Improve our platform, features, and user experience
Comply with legal obligations and enforce our Terms of Service
Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

Other users: Your profile information (name, photo, rating, badges) is visible to other players as part of matchmaking, rankings, and event participation
Clubs: Club admins can see participant information for events they organize
Service providers: Stripe (payments), AWS (hosting and file storage), Firebase (push notifications), Google (AI feedback, OAuth)
Legal authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within a reasonable period, except where we must retain it for legal, security, or operational purposes (e.g., fraud prevention, dispute resolution).

6. Your Rights

Depending on your location, you may have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate data
Deletion: Request deletion of your personal data
Portability: Receive your data in a portable format
Opt-out: Unsubscribe from marketing emails; disable push notifications
Object: Object to certain processing where permitted by law

To exercise these rights, please contact us via info@northpadeltour.com. If you are in the EU/EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking

We use cookies and similar technologies for authentication, session management, preferences, and analytics. Essential cookies are required for the platform to function. You can manage cookie preferences in your browser settings, though disabling certain cookies may limit functionality.

8. Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS), hashed passwords, and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our platform is not intended for users under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected data from a child under 13, please contact us and we will take steps to delete it.

10. International Transfers

Your data may be processed in countries other than your country of residence. We take appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the revised policy.

12. Contact

For questions about this Privacy Policy or your personal data, please contact us via info@northpadeltour.com.